Accessibility

This accessibility statement outlines how accessible this website and third-party booking and membership application is and what measures are being taken to improve its accessibility status. 

AbilityNet has advice on making your device easier to use if you have a disability.

Accessibility statement for the Lifestyles website

This accessibility statement applies to lifestyles.liverpool.gov.uk.  This website is run by Liverpool City Council.

We want as many people as possible to be able to use this website.  That means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader including the most recent versions of JAWS, NVDA and VoiceOver

How accessible is this website?

Although this website is highly accessible (Level A 98.4% and Level AA 93.6%) we need to fix the following to be fully accessible:

• Avoid using the same link text for different destinations
• Ensure form controls have labels
• Identify the purpose of the fields programmatically

Accessibility statement for the Lifestyles booking and membership system

The Lifestyles booking and memberships system is a third-party application supplied by Legend and is used to support bookings and memberships at Lifestyles centres.

This accessibility statement outlines how accessible this application is and what measures are being taken to improve its accessibility status. 

How accessible is this application?

We know that some parts of this application are not fully accessible, these include:

• issues with some form elements including duplicate ID's, missing or duplicate control labels
• missing alt text
• nested tables which some screen readers may find difficult to read
• issues when trying to navigate using a keyboard
• duplicate page titles on different pages
• missing site map
• low contrast of some text and buttons

Compliance status

This application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and issues listed above.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, email webmaster@liverpool.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Advisory and Support Service (EASS).

What we're doing to improve accessibility

Legend and Liverpool City Council are committed to making the Lifestyles booking system and website accessible, in accordance with the Public Sectors Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Liverpool City Council has an ongoing improvement programme focused on improving accessibility across the whole of liverpool.gov.uk. The Legend booking system was last audited in April 2021 and will be reviewed again for improvement in October 2021.

If our providers fail to meet and address key accessibility requirements, we will make every effort to request they make the necessary improvements. If the costs of making these improvements is too high, we may consider them a disproportionate burden on the council and seek to review our contract with the provider when it is next up for renewal.

The existing Lifestyles Legend booking system contract is up for renewal on 1st April 2024 at which point any replacement will be procured following Liverpool City Council's procurement guidelines which include mandatory digital accessibility checks since February 2021.

Preparation of this accessibility statement

This statement was prepared on 1st February 2021. It was last reviewed on 28th April 2021.

The Lifestyles website was last tested in April 2021. The test was carried out by the independent accessibility auditor Silktide.

The Legend booking system was last tested in April 2021. The test was carried out internally by Liverpool City Council's Digital Service.